We have a number of delivery options, depending on your order and the level of personalisation. All orders are shipped with FedEx using a fully traceable next day service. We do have a number of premium shipping options including Saturday delivery and International shipping, please speak to your production manager for a personalised quote.
Stock Products – Subject to stock availability will be shipped on the next business day so you should receive your goods within 2-3 working days.
Personalised Products – Will be delivered within three weeks of the receipt of order confirmation and payment.
Bespoke garments are “made to order” and are based and created on customer approval of all order details we are provided with.
Refunds/Returns for bespoke teamwear orders with an approved customer order will not be accepted.
Stock garments which have been altered and created with an approved customer order will not be accepted.
Unaltered stock product will be able to be refunded or exchanged within 7 days of delivery. For unaltered stock products ordered online or by telephone, you must notify us within 14 days of receipt of goods. Should you wish to return your items for an exchange or refund, and you must return goods within 14 days of notification – in line with the Consumer Contracts Regulations (2013) in force in the UK.
In a situation where Akuma have failed to comply with the approved customer order, instructions through either errors, omissions or the product is faulty, we will more than happily exchange the product within 7 days of delivery.
Notification of an issue/fault with a bespoke order must be made by phone/email/fax/letter to Akuma within 7 days of delivery. The product must be retained in an unused condition and the cost of any loss or damage of the product will be charged to the customer.
The standard warranty for garments manufactured by Akuma is six months.
We do not accept and cannot process any returns without a returns number and accompanying documentation which will be provided after notification. Any items returned incorrectly will be subject to a reshipping and handling charge.
To request a returns number please contact 01676 533 320 or email firstname.lastname@example.org. Akuma does not bear the direct costs of returning goods as stated on our ordering notification. For your protection we recommend that you use a recorded delivery or courier service with adequate insurance cover as Akuma cannot be held responsible for goods not received.
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01676 533 320